excel problems or is it just me

Discussion in 'Mud Motors' started by ddwaterdog, May 3, 2012.

  1. ddwaterdog

    ddwaterdog New Member

    Messages:
    22
    Joined:
    Oct 31, 2009
    Location:
    alabama
    Glenn Foreman CEO/President Mud Buddy Manufacturing
    Dave Reynolds National Sales Manager Excel Boats







    On June 14, 2010 I purchased an Excel F4 Shallow Water boat complete with a 5500 Black Death engine. I did a lot of research prior to purchasing this boat and motor. I have had several boats in the past and I wanted to buy the best available. I expected this boat and motor to last me the rest of my life. I truly love the boat and motor I purchased, when it is operating properly, but there are several serious issues I have with it.

    When I purchased this boat and motor I gave Excel their asking price and I expected Mud Buddy to take care of any problems I might encounter in a fast and efficient way. That has not been my experience to date. I am now asking if anyone else has had problems similar to the ones I have had. If so, I would like to know about them.

    These are the problems I have encountered since purchasing the boat and motor:

    June 15, 2010: The boat would not plane. I spoke with Micah Triplett, Mud Buddy?s Technician located in Salt Lake City, Utah. I explained the problem and he told me there was air in the trim pump. He told me to bleed it out. I did that and had no improvement.

    June 16, 2010 : Same problem. Spoke again with Micah Triplett, he said I would have to bleed the pump several times. I did as he instructed.

    June 20, 2010: Tested again with same results.

    June 21, 2010: Spoke with Micah Triplett again, this time he said I had a bad actuator. He told me he had a shipment coming in and he would send one to my dealer for exchange.

    June 28, 2010: Spoke with Micah Triplett and asked about the part I needed. He informed me it was not shipped yet. But would be shipped.

    July 6, 2010: Spoke with Micah Triplett, part still not shipped.

    July 12, 2010: Spoke to Micah Triplett, This time he said it was not the actuator. He said there were several Excel boats that had the same problem. He told me Excel was making plates to go between the transom and motor. These plates are in a wedge shape at the bottom to go behind the boat and the transom. He said the 5500 Black Death motor problem was not in the trim ,but the angle of the transom.

    July 21, 2010: Plates still not made.



    July 26, 2010: spoke with Micah Triplett of Mud Buddy, plates still not made.

    August 6, 2010: Spoke to Micah Triplett of Mud Buddy plates still not made.



    August 9, 2010: Emailed Glenn Foreman CEO/President of Mud buddy Manufacturing he called me and said he would get me a plate.

    August 11, 2010: Glenn Foreman sent the plate and included a 2 blade prop. He said they no longer put 3 blade props on the motors because they did not perform as well. Thanks to Glenn Foreman it appeared the problem was resolved . Thank you Glenn for sending me a new prop and plate at no charge.

    July14, 2011: I noticed the rear main case gasket at the rear of the motor started leaking. This was at 38 hours on there Mud Buddy 5500 Black Death hyper drive motor. I called and spoke to Micah Triplett of Mud Buddy and he informed me that my motor was out of warranty. He gave me the number of the dealer nearest to me. A cost of $400.00 for the repair.

    Jan14, 2012: The center support on the boat?s transom broke, allowing the entire transom to move in and out, causing the plate to break two inches above the bottom of the boat. This break became a major leak. At the time I was participating in the ?by invitation only? annual duck hunt sponsored by Jason Rhodes of the Southern Duck Boats Company. Seven boats were involved, mine being the only Excel boat. We were hunting on a river in Mississippi which had 3 foot swells. It was very dangerous to have my boat develop a major leak, not to mention how embarrassing it was. I had to finish this hunt riding in a Southern Duck Boat because mine was unsafe. The hunt was published in Retriever Life and can be found at www.retrieverlife.com, titled Southern Traditions.

    On my way home from that hunt I once again contacted Glenn Foreman. He forwarded me to Dave Reynolds, National Sales Manager for Excel boats. Dave is very helpful and told me he would have someone pick up my boat and take it to the Arkansas plant for repairs. Dave had another Dealer pick up and transport the boat.

    March 20, 2012: My boat left to be repaired at Excel plant in Mountain View Arkansas.

    March 22, 2012: Received an email from Dave Reynolds stating ?Your boat is repaired. We replaced the entire transom....it's better than new.?
    The next challenge is getting it back to you as we don't have many dealers
    in AL.


    April 17,2012: After waiting for almost a month I decided I would have to retrieve my boat myself if I was to ever get it back. I left my home and drove 9 hours to Excel boats in Mountain View Arkansas. This took 2 days of my work time and $300.00 in gas and food expenses.

    April 18, 2012: I picked up my boat at Excel in Mountain View Arkansas and spoke with DJ, the plant manager. I explained to him I did not like how Excel had done the repair job on my boat. They had welded a plate on the transom that covered a portion of the drain plug hole. The welding looked very unprofessional. DJ put water in the boat to show me water would come out of the drain hole then he said? see it works.? DJ then told me I would have to discuss the problem with Dave Reynolds, National sales manager, who is in Salt Lake City UTAH At Mud Buddy?s home office. I felt trapped, to call Dave Reynolds I would have had to wait 3 hours due to the time difference and I knew I was facing another 9 hour drive home. I also knew that to have the repairs done would mean leaving without my boat and having to face another trip to retrieve it.

    April 19, 2012: I attempted to put the motor on boat and noticed several problems. First when the new bracing was installed by Excel they covered the bolt holes required to install the motor. I called to speak with Dave Reynolds about the situation. He was not in his office, however his secretary provided me the phone number of DJ in Arkansas. I called Dj and explained the situation. He asked me to measure from the top of the transom to the brace. It measured 2 inches. DJ told me it was suppose to be 3 inches. He said ?Excel messed up and the boat would have to come back to Excel in Arkansas?. He had a load of boats coming my way in two weeks and he would pick my boat up. I called Dave Reynolds to provide him the status and he asked me what was Dj in Arkansas going to do? I asked Dave Reynolds if Excel could Send someone to pick It up before 2 weeks and he said? We do not have that kind of man power.

    April 23, 2012: I am anxiously waiting for some word from anyone associated with Excel, telling me when my boat will be picked up, repaired, and returned.

    May 2,2012: I carried my Excel to the river to run .Excel is suppose to pick my boat up next to repair. When I was crossing the river the motor started popping lack of gas. Took the gas line off and the fuel pump had quit working.



    I try to hunt, fish and train my dogs every day of the year. I do it all with the use of my boat. At this point I have been without the use of my boat far more than I have had the opportunity to use it. Since purchasing the boat and motor it has been broken or inoperable almost as much time as it has been operable. I am not asking for anything unreasonable, I just want my boat repaired correctly or replaced. If you are in a position to help me with this please give me your utmost attention.
    Thank you,
     
  2. GreenheadGuy26

    GreenheadGuy26 Elite Refuge Member

    Messages:
    1,499
    Joined:
    Nov 14, 2007
    Location:
    Just off the X, WI
    Wow...glad I bought a pro-drive...
     
  3. n2huntn

    n2huntn Senior Refuge Member

    Messages:
    210
    Joined:
    May 13, 2010
    Location:
    Oklahoma
    Great story may make people change there mind on what boat to buy.
    Excel may think about (bad news travels fast and good slow )
    Good luck
     
  4. deadbird8

    deadbird8 Elite Refuge Member

    Messages:
    2,252
    Joined:
    Mar 30, 2007
    Location:
    Old Dallas, TX
    Call Dave R- its his responsibility to make it right on the boat.

    If you are sure the fuel pump is bad, replace with a Facet low PSI e-fuel pump.
     
  5. mooseknuckle

    mooseknuckle Elite Refuge Member

    Messages:
    1,888
    Joined:
    Jun 23, 2005
    Location:
    Easton
    Wow- Thats one catastrophe after another. I have a pre-mudbuddy excel and a mudbuddy surface drive. Both have been great since 2007 or so. I have also dealt with MB many times over the years for accesories and routine service. They've always been great and I'm a person with very little patience or tolerance of poor customer service. Good luck with your rig.
     
  6. ddwaterdog

    ddwaterdog New Member

    Messages:
    22
    Joined:
    Oct 31, 2009
    Location:
    alabama
    I love the boat and motor.I just want it fixed .If i ever want to sell i do not want someone to look at the back and say thats been repaired .That is why i had it returned to excel in arkansas. Dave Reynolds said he could find someone local to repair but i waited so it could go back to excel to be repaired the rite way and they could match the nat gear camo.
     
  7. woodiewacker1

    woodiewacker1 Refuge Member

    Messages:
    41
    Joined:
    Dec 21, 2007
    Location:
    tn
    Man I know if it were me to hell with fixing the thing I personally would be asking for a new boat. Thats crap to sell some one something that they depend on to work right and its broke the day you get it. My opinion ask for another boat and I might even go as far as to ask for another motor, If you sell something as a package then it should work well together. Hate to here that it also sounds like my luck hope everything gets fixed or replaced.
     
  8. lax

    lax Elite Refuge Member

    Messages:
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    Jun 1, 2003
    Location:
    West Coast,Wisc

    ^^^this^^^

    Plus I would contact a lawyer and see what other options might be available.
     
  9. ddwaterdog

    ddwaterdog New Member

    Messages:
    22
    Joined:
    Oct 31, 2009
    Location:
    alabama
  10. GreenheadGuy26

    GreenheadGuy26 Elite Refuge Member

    Messages:
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    Joined:
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    Location:
    Just off the X, WI
    One of the guys in our crew had an excel that something just wasn't right on. In fact, same thing with his motor. Never got the speeds or load ability he shouldve with the rig.

    That said, I've got other buddies with MBs that love em. Can't say much about the excels other than they seem vastly overpriced and look great on a trailer.
     

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