GHG

Discussion in 'Goose Hunting Forum' started by northern, Jan 21, 2018.

  1. northern

    northern Elite Refuge Member

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    Idaho
    Is there a GHG rep on this forum?
     
  2. travis madden

    travis madden Senior Refuge Member

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    I am a Avery PS what can I help with?
     
  3. northern

    northern Elite Refuge Member

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    This is going to be kind of long I will try to explain whats going on.
    I bought some GHG FFD goose decoys about 10 years ago. Love them, great quality.
    A friend of mine has started hunting with me this year and wanted to buy some decoys. I told him mine was about 10 years old and there still looking really good. So he went and purchased a dozen FFD's and a half dozen lessers from Rogers with the bag's on 11/10/2017 and we have hunted with them 5 times. The flocking is coming off and the paint on the lessers is falling off. They look worse than my 10 year old ones.
    He contacted GHG and talked to a Steve Pitt who was rude and has done nothing but give him the run around. Steve Pitt told him that he would have to send in a copy of the receipt, which was fine, so he did that. Then he was told that Rogers had to send it in. Steve would not give him the RM# until Rogers sent in there copy, which makes no sense. My friend sent in his original. Rogers emailed in there copy and my friend mailed the decoys back today, $300.00 to send them back.
    My question is this. Is there someone else he can talk to about this matter, he would get better help talking to a wall than with this Steve guy. We are very disappointed in there customer service. I am pretty mad about the whole deal because I told him about GHG quality. He was going to buy Avian X and I steered him away from that because GHG has lasted me so long and I felt like Avian X was over priced. I am just very disappointed.
     
  4. northern

    northern Elite Refuge Member

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    I live here in Salt Lake and have a home also in Sterling Idaho, my friend lives in Spanish Fork, Wish I would have got a hold of you before he sent them back today.
     
  5. bbfky

    bbfky Elite Refuge Member

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    I have had to send decoys back before and Rogers let me use their UPS shipping rates which are extremely low compared to what you or I would have to pay so I'm not sure why he didn't go through Rogers first, I have spoken with and emailed Steve numerous times and he has been nothing but polite and professional in my interactions from a warranty issue to buying replacement heads to other things. Rogers has excellent customer service as well. I think Avery has stepped up their CS department over what it used to be. Sorry your buddy had issues with the decoys
     
  6. northern

    northern Elite Refuge Member

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    Yes he contacted Rogers first, they told him to go threw GHG. They did help him out and sent in there copy of the receipts. He just had a hard time getting any infoout of steve. He has sent them in and we shall see what happens.
     

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