I bought a used QAD arrow rest a couple weeks ago. Didnt have the short prong rest or the protective bar. I went online to the QAD website and couldnt find where I could buy the parts I needed.. I emailed them asking who sold the parts I was looking for and got a email within 15 minutes asking for my address. I emailed them back and asked how much $. Well, they shipped to me for free! Shocked to say the least. Will be using more of them in the future!